houseedits — Fulfillment & Refund Policy

Effective: September 27, 2026 · Version 1.1

What we provide

HouseEdits processes uploaded real estate photographs and delivers edited images through your account. Available processing options are described in the app and on the product pages. Beta features and results may change; we do not promise an edit will meet every photographer's style preference or a listing service's requirements.

Business and support

HouseEdits, a division of Lister Pros LLC, 3035 South Ellsworth Road, Unit 111, Mesa, Arizona 85212, United States. Email hello@houseedits.com.

Payment and delivery

Prices are in US dollars. Stripe handles payments; checkout shows the methods available to you. We do not store full card numbers.

You add a prepaid balance. We may hold an estimated amount at submission and apply the finished-photo usage charge when the order is delivered. A download is not the event that first consumes the balance. Failed processing is not billed as a completed delivery.

Usage is counted in edits: one edit is one finished photo. Pay-as-you-go edits cost $0.30 each, with a $10 minimum purchase; the price per edit for your account is shown before you buy. Each shoot is charged one edit per finished photo when it is delivered, and a later price change does not alter a shoot already submitted. Optional auto-reload purchases follow the same unused-balance refund rules as manual purchases; refunded purchases still count toward the original month’s automatic spending cap.

Your edited photos are delivered digitally through the review page, normally with an email notification. Turnaround statements are estimates. The ordinary customer download window is 10 days after delivery unless another window is stated for your order. Keep your own copies; HouseEdits is not a long-term backup service.

Credit back for an individual photo

Use Credit this photo back on the review page if an edit does not work for you. The applicable charge for that photo returns to your balance. You do not need to email us or provide a reason before using this action. Optional feedback helps us understand the problem. Credit-backs are automatic up to 10% of the edits delivered to your account in the previous 30 days (at least 3). Beyond that, we review each request by hand, usually within one business day, and credit it if it qualifies.

An individual photo can be credited back only once unless that action is undone. The app offers a brief undo window. A previous download does not by itself prevent this per-photo quality credit-back while the action is available for the order.

After requesting credit back, you agree not to use or distribute that credited-back edit unless you undo the credit-back or pay for it again. Your rights in the original photograph remain yours. This is a balance adjustment, not an automatic refund to your card.

Refund a whole shoot

A delivered shoot can be returned to your balance with the shoot-refund action before you download any photo from this shoot. After a whole-shoot refund, the edited shoot is no longer available in your account. Previously credited-back photos are accounted for so that the same charge is not returned twice.

After you download a photo from a shoot, use the individual photo credit-back action for a quality problem, or contact support if the app cannot resolve your situation.

Unused purchased balance

You may request a refund of unused purchased balance to the original payment method within 30 days of purchase. Email hello@houseedits.com. We review card-refund requests manually; once approved, the bank or payment provider generally takes 5–10 business days to display the refund.

Promotional amounts that you did not purchase are not refundable as cash. The refundable amount cannot exceed the unused amount actually paid, after prior refunds and applicable adjustments. These terms do not reduce any rights that applicable law provides.

Fair use and account pauses

We monitor unusual refund patterns and misuse. We may pause new submissions while we review an account that is far outside normal usage. A pause does not take away your balance, existing orders or otherwise available downloads. We will explain the pause, and a paused customer may request a refund of unused purchased balance even outside the ordinary 30-day request window.

A high refund rate can reflect a poor product fit rather than misconduct. We do not promise an automatic account closure at a fixed percentage. Fraud, payment disputes and security issues may require separate action under our Terms of Service.

Future subscriptions

Monthly plans displayed as proposals are not currently being sold through that proposal. If subscriptions are introduced, the renewal, cancellation, included usage, overage and unused-balance rules will be disclosed before enrollment. Adding funds by itself does not enroll you in a subscription.

Questions

Contact hello@houseedits.com for payment problems, mistaken account actions or a situation the self-service tools do not cover. You may also read our Terms of Service and Privacy Policy.

Questions? hello@houseedits.com. Prior published policy versions are available on request.